Music Lesson Policies 2021-2022

Enrollment Policies:

Registration: We offer three 12-week trimesters during the school year plus a summer session. School year registration may be done online, over the phone, or in person. Summer registration may only be done over the phone or in person. There is no online registration for the summer session. Registration is first come, first served, and tuition/fees must be paid in advance to reserve a lesson time. By registering for lessons, you are agreeing to abide by all policies and adhere to payment deadlines (page 4).

At the end of each trimester, you will automatically be enrolled into the next trimester and emailed an invoice for tuition payment. Provided payment is up-to-date, your lesson time will be reserved for  the entire school year. Automatic enrollment ends at the conclusion of the school year. You must re-register to enroll in the summer session and the next  school year.

Changing Lesson Days/Times: A student may switch his/her lesson time between trimesters or mid-trimester if an alternate time is available.

Faculty: Students will be assigned to the instructor best suited to their ability level and desired schedule when registering. If students prefer a specific instructor, we will do our best to accommodate their request.

Recitals: We schedule two recitals per year and students are encouraged to perform in at least one. These two recitals are scheduled for December and May. See the calendar on page 4 for specific dates. Recitals are free and open to the public.

Safety First: We are committed to providing a safe and secure environment. If you are not feeling well, please call the office to set up either a Zoom lesson or a make-up lesson. No person is permitted to carry in alcohol, illegal drugs, weapons, and/or dangerous chemicals. Smoking is not permitted in our building.

Parents/guardians may drop off students or stay during lessons. We recommend that you accompany your child to his/her lesson or communicate with the office manager regarding specific arrangements. To be prepared for various emergency situations, we may occasionally conduct drills during lesson times to teach students where to go in case of fire, tornado, or other emergencies.

Communication: Upon initial registration, you will receive a welcome email with important information. Please look for this email and save the address to your contacts to avoid missing future emails. We will use email to send out important information including lesson reminders, student newsletters, upcoming events, school closures, and invoices. Please watch for these emails so you don’t miss out on important announcements throughout the year!

Customer Portal: Our school uses web-based software for scheduling, organizing lessons, and communication. Once a customer, you will have access to an online portal where you can view current lesson registration, register for more classes (no online registration for summer lessons), update your contact information, and pay for lessons. Access the Customer Portal through nisom.com or the link in your welcome email.

Social Media: Like us on Facebook and follow us on Instagram @nisomdbq.

 

Attendance Policies:

Reserving Lesson Times: Tuition reserves all lesson times for a trimester (12 weeks) and the entire school year if payment deadlines are met. During the summer session, students register and pay for only the lessons they plan to attend.

Absences: Our instructors’ time is very valuable. If a late arrival or absence is anticipated, please call our office, so we can inform the instructor.

  • Excused: Provided we receive notification in advance of the lesson, absences due to student illness, family emergency, or school music event are considered excused and may be rescheduled during a make-up day or as the instructor’s schedule permits.
  • Unexcused: All other absences are unexcused and are not eligible for make-up. If a student does not attend a lesson (no-show), and we have not been notified beforehand, the lesson is unexcused. Faculty are under no obligation to offer make-up lessons for unexcused absences.

Cancelations: In the event of teacher absence, we reserve the right to provide a substitute teacher. For inclement weather, note that we do not automatically close when Dubuque schools do. When we close, announcements are made via radio, email, social media, and at nisom.com. If in doubt, please call our office.

Make-up Lesson Days: We have set aside days throughout the school year as designated make-up days for excused absences. Eligible make-ups carry over each trimester within that school year, but school year make-ups do not apply to summer and vice versa. Note that make-ups are not automatically scheduled; please call the office to reserve a make-up lesson time. Make-up days are for make-up lessons only; regular lessons do not meet on make-up days.

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